Professional Dispenser Cleaning Service FAQ

Have Questions? We Have Answers!

Q: Why do I need to have my water dispenser cleaned?

A: Like other appliances, your water dispenser requires regular maintenance. Cleaning and sanitizing ensures the freshest-tasting water and gives you peace of mind that your dispenser is clean, inside and out.

Plus, if you use our Professional Dispenser Cleaning Service, your technician will inspect your dispenser, look for any maintenance issues and replace any missing or damaged parts to ensure your dispenser is in top shape.

For these reasons, we recommend cleaning and sanitizing your dispenser at least twice a year.*

Q: My dispenser seems to be working fine. Why should I clean it?

A: Think of cleaning as part of regular maintenance. You want the freshest-tasting water for your family, friends and work colleagues. That's why we recommend cleaning and sanitizing your water dispenser at least twice a year.*

And, if your dispenser hasn't been used in a while, you might want to clean or sanitize it before you use it again.

Q. How long will a dispenser cleaning appointment last?

A. A service appointment will take approximately 30 minutes.

Q. How often should my water dispenser be cleaned?

A. We recommend professional cleaning and sanitization service at least twice a year* to keep your dispenser in top shape and ensure the freshest-tasting water.

Q: How do I schedule service?

A: We're happy to work around your schedule and come when it's most convenient for you. Contact us to schedule your next professional cleaning. If you have questions, contact our customer care team.

Q: How will I be billed for service?

A: The $59.99 fee for service will be added to your bill during the month the service is performed.

*Recommended cooler cleaning frequency varies by cooler model.
**Our EPA-registered sanitizer and disinfectant is effective against emerging viral pathogens, including the novel coronavirus (COVID-19), as well as many pathogenic and environmental microorganisms, including E. coli.
$59.99 per dispenser service. Service model and pricing subject to change. Customer must be in good standing